You will be notified via email, and also see within your account when your order is shipped. We will cover the cost of any return postage in cases like this.įor 'non receipt' claims - we must be notified within 14 days of your order dispatching. In the unlikely event that you receive a faulty or damaged item or your item is wrong please connect with 'Beep Bot' (Chat Box in bottom left of Screen) as soon as possible. Our Beep Bot is programmed with the collective knowledge of our team and can guide you on how to make a return to us, as well as how to generate your prepaid returns label. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. We always try to ensure that our products are sent out in perfect condition. It is important to note, we cannot accept returns back for items where packaging has been lost or damaged, as this would constitute it not being 'resalable'. Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the us and agreed that doing so won't affect any refund you may be entitled to. Once we receive the item we will process the refund directly to your original payment method, provided that the item arrives with us undamaged and in a resalable condition. Please note that you will have to bear the direct cost of returning the product. If your item is NOT personalised: If already received, repackage the item up and send it back to us at the stated returns address within 6 0 days of receiving the item and let us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage as we cannot take responsibility for items lost in the post). To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering. This includes anything that’s made to your specific requirements, is personalised or otherwise can't be resold due to a bespoke element, Perishable products (like food or flowers), or Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken. If your item is personalised or Perishable: Unfortunately we are unable to accept returns or cancellations for these items. Orders that contain a mixture of Personalised and Non-Personalised items will be charged at the 'Personalised' rates.
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